HOW CAN WE HELP?
We're here if you're concerned about anything. Get in touch using the buttons below, or read on to see how we can help you manage your vehicle in these strange times.
Uncertain times need flexible solutions – that’s why we offer you the new protection shields tailor-made for Ford Commercial Vehicles and designed to help our customers continuing to operate and meet social distancing requirements. Further we will be offering drivers and passengers additional peace of mind while they work and travel.
We at Ford Credit are here to help you and we are working hard to support you during this unprecedented and challenging time.
If your income or your Business continues to be affected by COVID-19 and you are concerned about making your repayments on your Ford Credit Agreement, please contact our Customer Services team on 0818 812 813 (our lines are open 9am-5pm, Monday to Friday).
Please note that the closing date for applications seeking a first Payment Break has now closed as of 30th September 2020.
Whether you need to get your Ford in for a service, or you’re looking for a new vehicle, we’re here to get you back on the road as safely as possible. So, we’ve introduced the Ford Care Code – a comprehensive range of measures that includes social distancing in dealerships, unaccompanied test drives, touch-free servicing, and more.
Your safety is our top priority. That’s why we offer a number of contactless, digital, and secure servicing options across our dealer network, to get the most out of your servicing and maintenance needs. From booking your service online to Collection & Delivery, you can even drop your key off at one of our dealerships without waiting around – we’re here for you.
You can call us now on 1800 771 199 (more details on Contact Us).
Our dealers are currently open and ready to help.
If you have any service or maintenance needs, you can book the quick and easy way in 5 simple steps with our Online Service Booking tool. This can be booked using your Ford Account or the FordPass app, as well as accessing a wide range of online services, including your owner’s manual.
Like many businesses, we continue to work differently to keep our employees, customers and other stakeholders safe and help limit the spread of the virus in the communities where we live and work. We will continue to do everything we can to keep our call centre services up and running with limited disruption during these challenging times. We would like to remind you of our Customer Services number 0818 812 813.
If you are concerned that the impact on your finances of COVID-19 could be longer lasting or that you may not be able to meet repayments on your Ford Credit agreement after your Payment Break ends, please get in touch, we are here to help.
We’re helping to get things moving again, any way we can. We’ve been matching employee donations to charities, offering touch-free vehicle servicing for essential workers, even using our facilities to produce Personal Protective Equipment, and to build ventilators for health services. Click below to see how we’re helping communities around the world.
Staying at home means you may not be using your Ford as much as usual. Our handy Tips & Tricks explain how to carry out basic but important checks when storing your Ford for longer periods of time, including preserving battery life, checking and topping up essential fluid levels, and checking tyre pressures. For more vehicle self-maintenance, be sure to check out our How To videos.
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