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How do I reprocess my BlueOval Charge Network payment?

If your payment declines, you can reprocess your payment using the FordPass App®* or the Ford website.

Reprocessing Payment Options

Select one of the support options below for instructions:

Using the FordPass App

To reprocess your payment using FordPass:

  1. Open the FordPass App.
  2. Navigate to the Account screen.
  3. Select Subscriptions.
  4. Tap Reprocess Payment.
  5. Select Retry Payment.
  6. Tap Pay Now.

Note: A payment confirmation screen should appear.

  1. Tap Okay to exit. 

When the payment has been reprocessed, you will receive an account reinstatement email notification. 

Using the Ford Website

To reprocess your payment using the Ford website:

  1. Log in to your online Ford account
  2. Click on Wallet from the Manage Account page. 
  3. Select Reprocess Payment
  4. Tap Pay Now

When the payment has been reprocessed, you will receive an account reinstatement email notification. 

If you experience any issues, contact a Guide for additional support.

Additional Information

How do I add a card to my Ford Wallet?
How do I change my payment card options?


*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.

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