How to Troubleshoot Vehicle Wi-Fi Hotspot Connection Issues

Symptom	Possible Cause and Resolution
I cannot connect to a Wi-Fi network.	Password error.Enter the correct network password. Weak network signal.Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. Multiple access points in range with the same SSID.Use a unique name for your SSID. Do not use the default name unless it contains a unique identifier, for example as part of the MAC address.
The Wi-Fi connection disconnects after successful connection.	Weak network signal.Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot but the network signal strength is weak.	Obstructed network signal.If your vehicle has a heated windshield, position your vehicle so that the windshield is not facing the Wi-Fi hotspot.If your vehicle has metallic tinting on the windows but not on the windshield, position your vehicle so that the windshield is facing the Wi-Fi hotspot or open the windows that are facing the hotspot.If your vehicle has metallic tinting on the windows and the windshield, open the windows that are facing the hotspot.If your vehicle is in a garage and you have the garage door closed, open the garage door.
I cannot see a network in the list of available networks that I expect to see.	Hidden network.Make the network visible and try again.
Software downloads take too long.	Weak network signal. Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. Wi-Fi hotspot in high demand or has a slow Internet connection.Use a more reliable Wi-Fi hotspot.
The system seems to connect to a Wi-Fi network and the signal strength is excellent but the software does not update.	No software update available. Wi-Fi network requires a subscription or acceptance of terms and conditions.Test the connection using another device. If the network requires a subscription or acceptance of terms and conditions, contact the network service provider.

Resetting the System

1. Simultaneously press and hold the seek up and the audio unit power buttons until the screen goes black.
2. Wait three minutes to allow the system to complete the reset.
3. Press the audio unit power button to switch the system on.

Note: You can reset the system to restore functionality that has stopped working. The system reset is designed to restore functionality and not delete any data that you have stored.

For additional information and assistance, we recommend that you contact an authorised dealer and see your vehicle's Owner Manual.