How do I complete my FordPass authorisation if I do not see the in-vehicle prompt?

To troubleshoot your in-vehicle prompt not appearing, you can perform a key cycle and check your connectivity settings along with other steps. See the full list of steps below.

Note: This feature is currently unavailable on the 2024 Electric Explorer and Capri.

Missing In-Vehicle Authorisation Prompt 

Follow the steps in the sequence listed and check after each step to see if the issue is resolved.

1. Safely enter your vehicle.

   1. Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.

   2. Start your vehicle in an open space to begin pairing with your device. 

   3. Leave the vehicle on and keep it in park. 

2. Perform a key cycle.

   1. Turn your vehicle off.

   2. Open the driver’s door and lock it.

   3. Close the driver’s door.

   4. Wait until the radio display turns off completely.

   5. Restart your vehicle.

3. Turn off and turn on Connectivity Settings.

   1. Tap Settings on your in-vehicle display.

   2. Locate Connectivity Settings.

   3. Slide the toggle for Vehicle Connectivity off.

   4. Wait for one minute.

   5. Slide the toggle for Vehicle Connectivity on. 

   6. Request activation again in FordPass^®* using one of the following paths:

      • FordPass 5.X Experience: Vehicle Home > Connect to Vehicle

      • FordPass 4.X Experience: Home > Activate Vehicle

If the steps do not resolve the issue, contact your Preferred Ford Dealer for assistance. 

Helpful Activation Tips

• If you experience activation issues, try the Vehicle Activation Access is Pending Troubleshooting topic. 
• If you had remote controls before and changed devices or lost your phone, refer to the following for best practices:
  • For lost or stolen devices, visit the I lost my device and FordPass is still active topic.
  • For new devices, visit the I have a new device and want to add FordPass topic.

Additional Information

How do I activate my vehicle's modem in FordPass?

Why is my activation showing as pending in FordPass?

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^*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.