>>>What is the Stolen Vehicle Services feature in the FordPass App?

What is the Stolen Vehicle Services feature in the FordPass App?

Ford has introduced a fully integrated theft recovery solution called Stolen Vehicle Services to prevent car theft and recover stolen vehicles. It uses signals on your vehicle to detect a possible theft. In case of a theft attempt, the system alerts you through FordPass^™, which you can then report the incident to the police and the Stolen Vehicle Services call centre.

Important: As of 1st January 2025, we no longer accept new customer subscriptions for the Ford Secure feature in Europe. In December 2025, the Secure feature will be fully decommissioned and no longer available for existing customers.

Feature Requirements

Eligible Vehicles

Focus
Mustang Mach-E^*
Transit
Ranger

Stolen Vehicle Alert Messages

For more information on alert meanings in FordPass, use the table below.

Alert Trigger	Alert Message	Alert Description
Potential Intrusion	Someone may be trying to break into your vehicle.	The Potential Intrusion Alert is designed to notify you if someone is breaking into your vehicle. Potential Intrusion can be triggered by signals on any of the doors when the door is shown as ajar but still in the locked position.
Forceful Impact	Your vehicle experienced forceful impact. Activate Start Inhibit to deter theft.	The Forceful Impact Alert is designed to notify you if someone is towing your vehicle, jacking it up, or hit it. Forceful Impact can be triggered by signals on an embedded tri-axis accelerometer with an inertial measurement unit (IMU) sensor that has a calibrated threshold for impact.
Hardware Disabled^**	Your vehicle's hardware was disabled unexpectedly.	The Hardware Disabled Alert is designed to notify you if something is wrong with the modem on your vehicle that supports the Ford Secure product offering. Hardware Disabled can be triggered by several error codes that are generated on the modem. These error codes can be anything from short circuits of the hardware to lost communication with the modem.
Unexpected Location	There is an unexpected change in your vehicle's location.	The Unexpected Location Change Alert is designed to notify you if your vehicle was moved without you knowing. Unexpected Location Change alerts are triggered when an enrolled vehicle is turned on and its current location is greater than 3 miles away from its last known location, which is stored every time the vehicle is turned off.
Door Open	Your vehicle has a door ajar.	The Door Open Alert is designed to notify you if someone has opened a door on your vehicle in case of a relay attack, key cloning, or if a thief has physically stolen your key fob. The Door Open Alert is triggered by any door, boot, or frunk being opened. You will receive a push notification directing you to the "Alert History" page in FordPass.
Factory Reset Attempted^†	Someone may be trying to reset your vehicle.	The Factory Reset Attempted Alert is designed to notify you when someone has attempted to reset your vehicle. You will be given the option to Approve or Deny a Factory Reset and call Ford Secure if someone unauthorized is attempting this in your vehicle.

^*Feature is available on select vehicles. Features may vary based on model year, trim, options, packages, and supply availability. If you have questions or need more information, reference your Owner's Manual or contact your Ford Dealer.

^**The naming of this is under review and will likely change.

^†Upon enrollment, this alert can only be turned off via unenrolment.